Website Amazon Web Services (AWS)
AWS is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries. We are reshaping the way global enterprises use information technology and we are powering the next generation of global business leaders. From start-ups to multi-national corporations and governments, more than 1 million active customers trust AWS every month as their cloud platform.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on AWS services. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.
We are seeking a dynamic, organized self-starter to join our Amazon Web Services (AWS) Support organization as a Program Manager. In this role, you will work closely with your regional AWS Support teams to manage the execution of employee experience and development initiatives focused on maintaining our Amazon culture. You will have a strong delivery record and leadership experience to own, influence, and execute employee experience projects.
The AWS Support team uses both qualitative and quantitative methods to understand what our employees care about and bring that voice directly to senior leaders. Imagine completely transforming the work from home experience to help a large and geographically diverse organization strive to be Earth’s best employer. You’ll shape and influence the employee culture, design and implement original processes, and partner with development teams to ensure we are leveraging technology solutions to delight our employees.
We are seeking a creative, customer-obsessed, thoughtful, and driven Program Manager to join the AWS Support team to drive and enhance the Amazon culture. The AWS Frontline Support organization is comprised of a vast employee network which operates both in-office and remotely across the globe. This role will give you the opportunity to transform our current work from home experience strategy – building on what we’re doing well and identifying opportunities for us to improve how we serve WFH and in-office employees globally.
This role will require driving cross-functional efforts to execute against the highest priority problems, and ensuring knowledge and resources are shared across our teams to improve our people experiences and effectiveness. The program manager will collaborate with many internal partners and business leaders.
The ideal candidate is a motivated, self-starter who thrives when responsible for large and ambiguous challenges. We are looking for an excellent communicator (both written and verbal) who can Deliver Results. This person is able to effectively identify and analyze the root-cause of problems and strategically implement long-term, inclusive solutions across a large and diverse workforce.
Successful candidates will have a strong understanding of the challenges accompanying a virtual workplace and the curiosity plus research skills to become a trusted expert in this area. This person will use their program management skills to launch employee experience initiatives at the site level, working closely with site leadership in the process.
This role can sit anywhere in Costa Rica/South Africa.
Key job responsibilities
About The Team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
- Bachelor’s Degree or equivalent experience
- 2+ years program management experience
- A proven track record of managing and executing regional projects from start to finish.
- Experience managing employee focused programs in a large and diverse operations organization.
- Experience leading cross-functional collaboration for people programs, driving data analysis, building alignment around a program.
- Experience prioritizing projects and solutions across multiple teams.
- Experience identifying gaps and improving processes, mechanisms, and programs.
- Self-starter who can work independently in a fast-paced, ambiguous environment.
- 3+ years of experience leading relevant HR operational programs, including experience leading cross-functional, global projects.
- Strong background in building and executing in a highly ambiguous, flexible environment.
- Strong data-driven, business writing skills.
- Lean/Six Sigma experience is a plus.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
Company – Amazon Dev Centre South Africa
Job ID: A2223196