Job Description: We are looking for an experienced Service Delivery Executive to be responsible for engaging with key customers by building and preserving trusting relationships. Primarily the Service Delivery Executive will manage a cluster of high value customers with a focus on Outsourcing, Service Desk and annuity-based projects. This role calls for an analytical person, focused on every detail leading towards customer satisfaction, project delivery, milestone management, scope of work management, profitability and finally – stability. Job Responsibilities: Understanding key customer individual needs and addressing these. Orchestrating and coordinating the various teams within Altron to ensure timely delivery milestones are met Overseeing the relationship with customers handled by your team. Building and maintaining profitable relationships with key customers. Expanding the customer base by upselling and cross-selling through our network of BDM’s. Keeping customers updated on the latest products and solutions in order to increase value within the account. Timely communication of activity within the accounts to all relevant parties within Altron Meeting with managers in the organization to plan strategically. SLA management Reporting and dashboarding internally and externally Conducting business reviews using CRM programs. Resolving customer complaints quickly and efficiently Contract management Excellent skills in pulling together diverse, multi-party, multi-vendor entities to ensure resolution of any P1 or critical situation within the customer set. Knowing your competition and strategizing accordingly. Job Requirements: A B-Degree or equivalent experience. A team player with leadership skills. A minimum of 5 years’ experience. Excellent interpersonal and communication skills. Maintain a positive attitude focused on customer satisfaction. Experienced as a senior Account Manager in ICT managed services. Knowledgeable in Infrastructure, Cloud, and Data Be able to travel Proficient in all Microsoft applications. Job Details: Company: Altron Vacancy Type: Full Time Job Location: Riverhorse Valley, KwaZulu-Natal, SA Application Deadline: N/A Apply Here Vacancieshut.com
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