Altron Tmt Careers – Service Delivery Executive

Website Altron

Job Description:

We are looking for an experienced Service Delivery Executive to be responsible for engaging with key customers by building and preserving trusting relationships. Primarily the Service Delivery Executive will manage a cluster of high value customers with a focus on Outsourcing, Service Desk and annuity-based projects. This role calls for an analytical person, focused on every detail leading towards customer satisfaction, project delivery, milestone management, scope of work management, profitability and finally – stability.

Job Responsibilities:

  • Understanding key customer individual needs and addressing these.
  • Orchestrating and coordinating the various teams within Altron to ensure timely delivery milestones are met
  • Overseeing the relationship with customers handled by your team.
  • Building and maintaining profitable relationships with key customers.
  • Expanding the customer base by upselling and cross-selling through our network of BDM’s.
  • Keeping customers updated on the latest products and solutions in order to increase value within the account.
  • Timely communication of activity within the accounts to all relevant parties within Altron
  • Meeting with managers in the organization to plan strategically.
  • SLA management
  • Reporting and dashboarding internally and externally
  • Conducting business reviews using CRM programs.
  • Resolving customer complaints quickly and efficiently
  • Contract management
  • Excellent skills in pulling together diverse, multi-party, multi-vendor entities to ensure resolution of any P1 or critical situation within the customer set.
  • Knowing your competition and strategizing accordingly.

Job Requirements:

  • A B-Degree or equivalent experience.
  • A team player with leadership skills.
  • A minimum of 5 years’ experience.
  • Excellent interpersonal and communication skills.
  • Maintain a positive attitude focused on customer satisfaction.
  • Experienced as a senior Account Manager in ICT managed services.
  • Knowledgeable in Infrastructure, Cloud, and Data
  • Be able to travel
  • Proficient in all Microsoft applications.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Riverhorse Valley, KwaZulu-Natal, SA

Application Deadline: N/A

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