Altron Learnership 2023 – Field Service Technician

Website Altron

Job Description:

A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties.

Job Responsibilities:

  • Provide training to NuPay and ACS Field service merchants on products being installed
  • Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz).
  • Ensure service calls and activations are updated and closed within Service Level Agreements
  • Scheduling appointments.
  • Ensure stock is in presentable, working order.
  • Replenish stock if, and when needed (submit stock replenishments).
  • Ensure job sheets are submitted daily once new installation and service call has been completed
  • Stock sheets are up to date
  • Perform new installations and service calls for NuPay and ACS Field Services.
  • Preparation of equipment for new installations and service calls.
  • Assist various departments with technical related queries.
  • Assist with customer queries.
  • Manage boot stock to ensure enough stock for new installations and service calls

Job Requirements:

  • Fluency in English is mandatory.
  • Some knowledge of admin systems that integrate with NuPay systems will be advantageous
  • Valid driver’s licence.
  • Customer service focused
  • Must have a reliable vehicle (Regional technicians).
  • Must be able to assist merchants from different backgrounds
  • Working knowledge of POS systems will be advantageous.
  • Fluency in a second language such as Zulu/Afrikaans would be advantageous.

Qualification & Experience:

  • A qualification in the fundamentals of IT would be advantageous
  • Matric
  • Experience using POS devices/terminals will be advantageous.
  • Customer service/care course will be advantageous.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Bloemfontein, Free State, SA

Application Deadline: N/A

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