Job Description: A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties. Job Responsibilities: Provide training to NuPay and ACS Field service merchants on products being installed Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz). Ensure service calls and activations are updated and closed within Service Level Agreements Scheduling appointments. Ensure stock is in presentable, working order. Replenish stock if, and when needed (submit stock replenishments). Ensure job sheets are submitted daily once new installation and service call has been completed Stock sheets are up to date Perform new installations and service calls for NuPay and ACS Field Services. Preparation of equipment for new installations and service calls. Assist various departments with technical related queries. Assist with customer queries. Manage boot stock to ensure enough stock for new installations and service calls Job Requirements: Fluency in English is mandatory. Some knowledge of admin systems that integrate with NuPay systems will be advantageous Valid driver’s licence. Customer service focused Must have a reliable vehicle (Regional technicians). Must be able to assist merchants from different backgrounds Working knowledge of POS systems will be advantageous. Fluency in a second language such as Zulu/Afrikaans would be advantageous. Qualification & Experience: A qualification in the fundamentals of IT would be advantageous Matric Experience using POS devices/terminals will be advantageous. Customer service/care course will be advantageous. Job Details: Company: Altron Vacancy Type: Full Time Job Location: Bloemfontein, Free State, SA Application Deadline: N/A Apply Here Vacancieshut.com
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