Altron Careers – Senior Application Support Engineer

Website Altron

Job Responsibilities:

  • Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
  • Understanding client’s business processes and requirements
  • Advise and assist with solutions for temporary workarounds
  • Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse billing data
  • Provide specialised investigation and analysis to ensure data integrity of the provisioning applications.
  • Advise and assist with the making of configuration amendments to the provisioning system
  • Participate in the billing support team standby schedule
  • Verification of software release items for production implementation
  • Perform the above on a shift basis
  • Advise and train analyst/support teams with billing system investigations and support processes
  • Assisting with coordinating and recreating of production issues on test systems
  • Familiarize and advise on the technical support requirements for major events
  • Answering customer and internal technical billing system related queries
  • Review and improve operational requirements relating to the billing system business processes

Qualification & Experience:

  • National Diploma: Information Technology (Required)
  • 3 Year tertiary qualification or a relevant IT qualification
  • 2 years in a junior analyst or senior application support role in an IT support environment

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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