Altron Careers Alberton – Account Manager

Website Altron

Job Responsibilities:

  • Advise merchants of trends identified;
    Present statistical analysis to all clients;
  • Install products and equipment at the client site and train the client on the use thereof, as and when required;
  • Log queries raised by clients with the company’s second line support function and keep clients informed of progress regarding the queries raised. Close the query on the system, once resolved.
  • Obtain site visit signatures on all visits completed;
  • Monitor client performance to identify trends and track improvements;
  • Prepare sales documents and guide the client through the completion thereof and submit for processing as per the timeframes detailed in the product service level agreement.
  • On the first day of every month, submit a monthly report to the Regional Manager;
  • Keep client data and site visit information up to date on company systems daily;
  • Provide clients with in-depth training.
  • Identify opportunities to improve the clients’ service offerings and sell where possible, tailor-made products and solutions to the client;

Job Requirements:

  • Client Billing and Settlement query resolution.
  • Development Team.
  • Support services for sales applications.
  • Sales Leads and Assistance.
  • Support services for terminals in field.
  • Reception
  • Finance.
  • 2nd Line Query Resolution Support
  • Telephonic support to Account Manager clients.

Qualification & Experience:

Bachelor’s Degree, National Certificate Level 4 (N4) / Grade 12 (Required)

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Alberton, Gauteng, SA

Application Deadline: N/A

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