Job Description: A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties. Job Responsibilities: In-depth knowledge on Delfin products and how NuPay integrates with Delfin Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz). Training of new employees on the above Replenish stock if, and when needed (submit stock replenishments). In-depth knowledge on all NuPay and ACS Field Service products Knowledge on 3rd party connectivity provider’s, for example Huge Connect and GDSP Ensure job sheets are submitted daily once new installation and service call has been completed Ensure stock is in presentable, working order. Knowledge on external admin providers and how they integrate with NuPay products Job Requirements: Numeracy skills. Fluency in a second language such as Zulu/Afrikaans would be advantageous. Technology and system savvy (Computer literate). Fluency in English is mandatory. Excellent administration skills with strong attention to detail. Strong oral and written communications skills. Organisational and prioritisation skills. Knowledge of Microsoft Office Qualification & Experience: Customer service/care course will be advantageous. Matric A qualification in the fundamentals of IT would be advantageous Experience using POS devices/terminals will be advantageous. Job Details: Company: Altron Vacancy Type: Full Time Job Location: Alberton, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
Vacancieshut