Altron Bytes Learnership 2023 – Field Service Technician

Website Altron

Job Description:

A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties.

Job Responsibilities:

  • In-depth knowledge on Delfin products and how NuPay integrates with Delfin
  • Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz).
  • Training of new employees on the above
  • Replenish stock if, and when needed (submit stock replenishments).
  • In-depth knowledge on all NuPay and ACS Field Service products
  • Knowledge on 3rd party connectivity provider’s, for example Huge Connect and GDSP
  • Ensure job sheets are submitted daily once new installation and service call has been completed
  • Ensure stock is in presentable, working order.
  • Knowledge on external admin providers and how they integrate with NuPay products

Job Requirements:

  • Numeracy skills.
  • Fluency in a second language such as Zulu/Afrikaans would be advantageous.
  • Technology and system savvy (Computer literate).
  • Fluency in English is mandatory.
  • Excellent administration skills with strong attention to detail.
  • Strong oral and written communications skills.
  • Organisational and prioritisation skills.
  • Knowledge of Microsoft Office

Qualification & Experience:

  • Customer service/care course will be advantageous.
  • Matric
  • A qualification in the fundamentals of IT would be advantageous
  • Experience using POS devices/terminals will be advantageous.

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Alberton, Gauteng, SA

Application Deadline: N/A

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