Sunday , September 24 2023

Altron Bytes Learnership 2023 – DocuCare Operator

Website Altron

Job Description:

Adding an onsite print service to the site. This position involves loading of paper, checking equipment and performing a maintenance function at the customer site. First level support. Faults that the incumbent is not capable of resolving will then be escalated in accordance with the defined channels.

Job Responsibilities:

  • Escalate all machine faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
  • Check all machines on a daily basis and perform first-level maintenance such as the topping up of all consumables, polishing of the glass plates, cleaning of all rollers, etc.
  • Interface with the Site Manager, and advise of all trends concerning machine availability, machine utilization, consumable utilization, and new user requirements that
  • may have become apparent.
  • Must be able to work shifts and weekends.
  • Monitor consumable levels and ensure that orders are placed timeously where minimum order levels have been reached.
  • Investigate all machine faults as soon as they are reported and resolve where the resolution falls within the incumbent’s capabilities.
  • Maintenance of Print service terminal devices.

Job Requirements:

  • Ability to interface with all levels of technical support and end user personnel.
  • Form part of a culture aligned to Altron’s strategy with regards to purpose; vision; values and goal.
  • Relevant Industry/Domain knowledge
  • Communication and information
  • Presentation and dress code.
  • Customer service, attention to detail & quality (Behavioural Skills).
  • In some locations, specific language requirements are essential.
  • Hardware skills.
  • Following and adhering to Processes and Procedures
  • PC literate.

Qualification & Experience:

  • National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)
  • Matric

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Riverhorse Valley, KwaZulu-Natal, SA

Application Deadline: N/A

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