Job Description: To provide high quality customer service though end-to-end contractor support services, including managing the team of AMA’s, by following our processes and procedures. Job Responsibilities: Assists in loading all Purchase Orders where required onto HRS assignments to ensure that clients pay timeously. Ensures that no Fixed Term Employee is on site without a contract having been sent / delivered to them. First point of contact for all contractor queries including fees, tax, incorrect payments, structuring, leave (where applicable), etc. Sends out timeous reminder emails to contractors about timesheet cutoffs. Sends follow-up emails as required for missing documentation, such as EEA1 forms, outstanding contracts, banking details, consultancy documentation, etc. Actions the administration of all extensions from end to end – including extension reminders / HRS reports to Account Manager. Ensures contractors are paid on time, by accurately setting up new contractors including submitting all documents to finance by cutoff dates. Provides training / assistance to Junior AMAs and AMAs, should the need arise. Proactively looks for ways to improve the contractor management process by actively participating in projects designed to improve contractor process improvement. Ensures all new starter forms are processed and administered in a timely manner. Ensures contractor details are up to date on HRS. Job Requirements: Has a basic command of the business language to consider and ask business relevant questions Demonstrates exceptional client service skills by engaging with all employees in a courteous manner, being well mannered and always being prepared to assist the business and going out of the way to achieve a solution Always attending to queries in a professional manner both in person and in writing and timeously Supports the business by providing an exceptional level of service delivery which includes attending to queries timeously and effectively Displays a practical understanding of the Adcorp Professional services value proposition and objectives, and how functional business structures, reporting lines, systems and work processes support these objectives Qualification & Experience: Matric or Equivalent Qualification Team Participation Accuracy Process Driven Job Details: Company: BLU by Adcorp Vacancy Type: Full Time Job Location: Woodmead, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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