Thursday , April 18 2024

ABSA Internship – ServiceNow Configuration Specialist

Website Absa Group Limited

Job Description:

This position will require deep configuration on a Specialist level within ServiceNow across all applications including Services Configuration, Case and Knowledge management, Portals, Mobile Application, Performance Analytics and Virtual Agent. Working alongside a Strategic Lead and other Configurators, ensuring optimal operation of the overall functional area. It will include but not be limited to complex testing, business process design, process implementation, analysis and maintenance in the light of best practice recommendations and creating insightful dashboards and reports

Job Responsibilities:

  • Create functional and technical systems documentation
  • Troubleshoot and resolve configuration issues, error identification and remediation
  • Train and mentor developers
  • Plan ahead and deploy bi-annual feature releases
  • Emphasis on providing an optimal user experience and thereby ensuring up to date features, deployments and initiatives for optimal platform usage
  • Ongoing input and recommendations for continuous improvement and evaluation of system functionality
  • Provide technical assistance to Tier1 teams, managing severity issues and setting prioritization for resolution
  • Create advanced reports and dashboards including using performance analytics
  • Coordinate test activities, including unit testing, system testing and user acceptance testing
  • Platform upgrade execution
  • Manage instance security: user/group access, administration, access control lists, etc
  • Works with the Strategic Lead to develop release estimates
  • Participate in process design workshops
  • Play a key role in design to implementation of feature releases and change requests
  • Ensures requirements are understood, developed, tested, and delivered to specification
  • Maintain the stability and useability of the platform across production and non-production environments

Qualification & Experience:

National Diplomas and Advanced Certificates: Computer and Information Science (Required)

Job Details:

Company: Absa Group Limited

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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