Monday , September 25 2023

Vodacom Call Centre Jobs – Specialist Analytics

Website Vodacom

Job Description:

The Specialist Analytics: Process Solution and Improvement will be responsible for cultivating and managing constructive working relationships with Business Stakeholders. Co-ordinating and Reporting on improvement initiatives within Vodacom with a specific focus on Process Improvements, Risk mitigation, and Risk awareness. Providing Specialist support to the Forensic Division.

Job Responsibilities:

  • Ensuring correct and relevant reconciliations between online transitions and financial institutions are in place.
  • Reconciliations across online payment methods.
  • Co-ordinate and Report on improvement initiatives across the Online, CBU, and EBUchannels.
  • Provide Specialist support to the forensics team and Business Stakeholders.
  • Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialists.
  • Extracting and Consolidating Information for the Forensic Department to aid in investigations.
  • Principal Specialist Process Solution and Improvement.
  • Communication on and Co-ordination of Process and System improvement initiatives.
  • Interfacing with the Customer Experience team to ensure communication through touchpoints are consistent and ensure correct processes are in place to support the communication.

Job Requirements:

  • Sound Analytics skills.
  • Intermediate / Advanced SQL (PLSQL) and/or Informix.
  • Experience with system processes and data structures.
  • A minimum of 3 years of relevant experience.
  • Has extensive knowledge of Vodacom’s Products, Services, and Business Processes.
  • Presentation and communicating skills.
  • 3-year Degree or Diploma in Information Technology or Equivalent.
  • Matric is essential.
  • Strong interpersonal skills.
  • Tactically astute, with a proven track record in the delivery of challenging business results.

Job Details:

Company: Vodacom

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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