Job Description: The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area. Job Responsibilities: Assist patients to accurately complete appropriate forms and documents for the required information Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs Ensure that the patient is handed over to a nurse or practitioner Screening telephone calls or transferring them to other members of staff Assist in transporting the patient to the nursing station if necessary Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures Refer patients to nursing station immediately Handling of basic enquiries and taking messages for staff Patient Admissions Handling of emergencies Attend to patients / customers / visitors both telephonically and in person in a professional manner Job Requirements: Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the SAP experience Knowledge of Medical Schemes advantageous Computer literacy Thorough knowledge of general / primary care nursing theory and practice intensive care nursing Qualification & Experience: Grade 12 or equivalent NQF 4 certificate Previous experience in hospital/clinic environment would be desirable Higher certificate in Business Management Job Details: Company: Netcare Vacancy Type: Full Time Job Location: Cape Town, Western Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
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