Vacancies at FNB – Team Leader C

Website FirstRand

Job Description:

To manage allocation and quality of work within area of responsibility

Job Responsibilities:

  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
  • Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
  • Ongoing service management of the Industry client portfolio by managing of daily client service requests for proactive client service and satisfaction, through direct personal action or referral to alternate sources
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
  • Comply with governance in terms of legislative and audit requirements.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies and do call Quality Management (CQM) through random sampling of call monitoring, for the Industry
  • Manage the core processes and ensure that the correct procedures are applied and transactions / procedures are processed and followed by the Operational Specialists.

Qualification & Experience:

  • 3 Years post graduate experience in related financing and or banking.
  • 3 Year industry related Degree.

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

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