Vacancies at FNB – Team Leader C

Job Description:

Job Responsibilities:

• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
• Ongoing service management of the Industry client portfolio by managing of daily client service requests for proactive client service and satisfaction, through direct personal action or referral to alternate sources
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
• Comply with governance in terms of legislative and audit requirements.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies and do call Quality Management (CQM) through random sampling of call monitoring, for the Industry
• Manage the core processes and ensure that the correct procedures are applied and transactions / procedures are processed and followed by the Operational Specialists.

Qualification & Experience:

• 3 Years post graduate experience in related financing and or banking.
• 3 Year industry related Degree.

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Sandton, Gauteng, SA

Application Deadline: N/A

Apply Here

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