Wednesday , March 26 2025

TFG Call Centre Vacancies – Process Manager

Website The Foschini Group - TFG

Job Responsibilities:

  • Review and improve distribution processes and workflows to create efficiencies
  • Manage the development, performance, and maintenance of the organisation’s transport to produce an efficient transport service, maximising performance, value and profitability against pre-agreed targets.
  • Build internal and external business partner relationships
  • Manage Achieve and drive the KPI’s relating to accuracy, speed, cost, people and compliance within the Distribution Centre
  • Manage stock control processes and losses
  • Budget and cost control
  • Identify and report on key metrics
  • Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your department
  • Manage and plan the day-to-day operations of your department
  • Manage the call centre department to ensure order booking and all related customer queries are resolved within SLA

Job Requirements:

  • A strong service-orientation, high energy levels and a strong sense of urgency
  • A natural aptitude for the management of systems and business processes
  • A post-matric qualification in Logistics- Transport Management/Supply Chain Management/Retail Business Management/Warehouse Operations Management is essential
  • Sound accuracy and high attention to detail
  • The ability to confidently influence and persuade at all levels to achieve results
  • At least 5 years of solid Operations Management/Process Management experience
  • Strong people management skills to ensure that the Distribution Centre consistently delivers outstanding customer service with highly motivated staff
  • Exceptional communication skills (written and verbal)

Job Details:

Company: The Foschini Group – TFG

Vacancy Type:  Full Time

Job Location: Midrand, Gauteng, SA

Application Deadline: N/A

Apply Here

Vacancieshut.com