Thursday , September 21 2023

Telesure Jobs – Recoveries Uninsured Consultant

Website Telesure Investment Holdings - TIH

Job Description:

To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.

Job Responsibilities:

  • Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Payment method conversions i.e. conversion of cash payers to debit orders
  • Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.
  • Ensure up-to-date knowledge of company products, systems and procedures.
  • Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure.
  • Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.
  • Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
  • Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure

Qualification & Experience:

  • Credit control experience (Advantageous)
  • 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential);
  • Matric or SAQA accredited equivalent (Essential);
  • 1-2 years debt collection experience (Essential);
  • Paralegal Diploma or Debt collection certificate (Advantageous)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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