Telesure Jobs – Recoveries Uninsured Consultant

Job Description:

To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.

Job Responsibilities:

• Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures. Payment method conversions i.e. conversion of cash payers to debit orders
• Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.
• Ensure up-to-date knowledge of company products, systems and procedures.
• Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure.
• Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.
• Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
• Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure

Qualification & Experience:

• Credit control experience (Advantageous)
• 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential);
• Matric or SAQA accredited equivalent (Essential);
• 1-2 years debt collection experience (Essential);
• Paralegal Diploma or Debt collection certificate (Advantageous)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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