Telesure Investment Holdings Careers – Recoveries Consultant

Job Description:

We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits. To recover damages from the uninsured third parties following losses suffered by the customers and negotiate the reduction of claims costs.

Job Responsibilities:

• Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedure.
• Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
• Manage and follow-up on payment arrangements made with third parties in accordance with the standard operating procedure.
• Execute telephonic and written demands for payment of outstanding debt from uninsured third parties in accordance with the standard operating procedure.
• Ensure all relevant data obtained during the course of a recovery including payment arrangements negotiated is captured accurately and timeously in order to ensure a successful outcome.
• Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
• Payment method conversions i.e. conversion of cash payers to debit orders

Qualification & Experience:

• Paralegal Diploma or Debt collection certificate (Advantageous)
• 1-2 years debt collection experience (Essential); Credit control experience (Advantageous)
• Ensure up-to-date knowledge of company products, systems and procedures.
• 1-2 years call centre experience within a customer services environment in the Short term insurance industry (Essential);
• Matric or SAQA accredited equivalent (Essential);

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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