Telesure English Jobs – Team Lead Claims Processing

Job Description:

Lead a team of Processing Claims Consultants to ensure the effective validation of already-captured claims as well as first notification of loss claims. Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.

Job Responsibilities:

• Identify shortcomings in existing processes, systems and procedures, and use
• Respond to escalated requests using telephonic conversation or emails (internal and external).
• Prepare tailored letters, email, minutes of meetings and reports for approval by
• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.
• Help senior colleagues manage internal client and customer relationships by using relevant client systems.
• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer enquiries while helping senior colleagues manage and maintain customer relationships.
• Established change management programs to address them.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. more senior colleagues or a senior executive.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and
• reading specialist media.

Qualification & Experience:

• Up to date CPD hours for FAIS Qualification (Essential);
• Short Term Insurance experience (Essential)
• FAIS Regulatory Qualification (Essential);
• 2 or more years Claims Experience (Essential) Managerial Experience 1 or more years experience of supervising and directing people and other resources to achieve
• specific end results (Essential)
• RE 5 (Essential);
• Grade 12/ SAQA Accredited Equivalent (Essential);
• STI Qualification (Essential);
• Relevant 3 year Business or insurance industry related degree / diploma in management (Advantageous);
• RE 1 (Advantageous)
• 2 – 4 years Commercial Insurance experience (Essential);

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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