Telesure Available Vacancies – Sales Team Leader

Job Description:

Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand. Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required sales and operational results.

Job Responsibilities:

• Manage customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Help manage clients by carrying out standard activities and providing support to others.
• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
• Gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, and industry best practices through ongoing education, attendingconferences, and reading specialist media.
• Extract and combine data to generate standard reports. Identify gaps and suggest improvements to achieve targets and goals.
• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.
• Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.
• Monitor team members’ use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.

Qualification & Experience:

• Managerial Experience: 3 or more years sales experience in a leadership role (Essential)
• 5 or more years sales experience (Essential);
• Experience in Financial Services Industry (Advantageous)
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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