Standard Bank Vacancies near me – Team Leader

Job Description:

Responsible for the facilitation of a team’s outcomes. Builds and develops resources and environments to enable the team to achieve its desired vision.

Job Responsibilities:

• Meet customer expectations: Continuously coaches team(s) on system conditions that could hinder business and / or individual performance. Enable a learning environment where the team(s) skills are matched to customer demands.Ensure that customers complaints are resolved effectively within the prescribed timelines.
• Grow and create value: Understand financial measures which includes OI, Assets, Liabilities, NIR, NII, Impairments and costs. Providing directional support to the team to achieve customer led measures.
• Data, analytics and reporting: Understands and solves for the changes and trends in data as it relates to. Eg. COR, failure, value demands, abandoned calls, handle time, volume of demand and time taken to respond. Assess and act on the capacity of the team to serve customer demand and solve in collaboration with the team. Facilitate the discussion on data with teams and facilitate the improvement of processes and methods based on data.
• People focus: Facilitation of team(s) outcomes, which includes driving performance, achieving aspirations and addressing skills gaps. Facilitation of the decision-making process. Enable team (s) to pull on resources to make decisions.Provide team (s) with the rights tools and knowledge to take customer demand.
• Determine customer requirements: Ensures that the team(s) attend to customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how).Ensures that the team(s) take ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.
• Risk and compliance: Facilitate the process for team (s) to understand the risks associated with handling of high risk related demands. Facilitate the process of compliance to the FAIS act and build fit and proper teams that can handle demand. Ensures that a Risk Mitigation undertakes regular surprise checks and facilitate the process of corrective action.

Qualification & Experience:

• 5-7 Years experience in the front line. Knowledge of retail and commercial products required for understanding the context of stated customer demands. Knowledge of the procedures and the interdependencies of the various functions performed in Branch (Voice and Physical).
• Relevant qualification with RE5
• Minimum Qualifications: First Degree, Business Commerce

Job Details:

Company: Standard Bank

Vacancy Type:  Full Time

Job Location: Albert Street, Kwazulu Natal, SA

Application Deadline: N/A

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