Vacancieshut
Website Standard Bank
Job Description:
Takes customer demand or service enquiries for Risk on the inbound Risk line and to act as an initial point of contact for all customer Fraud-related requests.
Job Responsibilities:
- Proactively educates the customer about self-service transactional options and appropriate self-service channels.
- Listens to the customer and asks appropriate questions and tries to understand the customer’s needs/concerns/situation.
- Uses the system appropriately to accurately and effectively answer and resolve customer calls.
- Resolves personal customer for e.g. Segment, Transactional, Risk, Self Service and or Secured Lending sales and service-related queries (e.g., opens investment accounts, etc.).
- Engages with customers regarding risk-related matters.
- Always follows the allocated staffing schedule to maximise availability to the customer.
- Engages with various stakeholders within Fraud Operations for risk related matters and provides support and guidance to other members of the team in order to deliver on Fraud Operations objectives.
- Provides quality service to customers in order to fulfil their needs within the least amount of time.
Qualification & Experience:
- National Certificate would be an advantage
- 3 to 4 years inbound Line Experience within Contact Centre environment
- Matric
Job Details:
Company: Standard Bank
Vacancy Type: Full Time
Job Location: Simmonds, Gauteng, SA
Application Deadline: N/A
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