Vacancieshut
Website Standard Bank
Job Description:
We are recruiting Universal Bankers across the Limpopo Province to engage customers and take demand in branch, for any banking matters ranging from product questions to customer account activities (opening accounts, statements, debit order information, etc.). Form an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (i.e. FAIS and NCA) parameters.
Job Responsibilities:
- Collaborates with the team and adopts new methods within the work
- Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
- Drives customer service excellence to add value and contribute to the overall profitability of the branch.
- Engages with customers to understand what matters to the customer, uses data to support the needs analysis process and deliver against those demands.
- Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.
- Participates in specific campaigns and marketing activities as required.
- Manages the risks associated with new accounts and mandates by adhering to risk and compliance requirements.
- Identify demand generation opportunities while conversing with customers and proactively upsell/cross-sell products.
Qualification & Experience:
- 2 – 3 years’ customer service experience in banking/insurance/financial services/client services environment
- 1 year experience in sales
- RE 5 – advantageous
- Matric coupled with a completed FAIS qualification (at least NQF Level 5)
Job Details:
Company: Standard Bank
Vacancy Type: Full Time
Job Location: Polokwane, Limpopo, SA
Application Deadline: N/A
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