Vacancieshut
Website Standard Bank
Job Description:
We are looking for Team Leaders in the Voice Branch (Contact Centre) to build and develop resources and environments to enable the team to achieve its desired vision.
Job Responsibilities:
- Data, analytics and reporting
- Grow and create value in conversing with customers, identify value demand opportunities
- Meet customer expectations
- Determine customer requirements
- Effective people management (e.g. perform to grow, recruitment, skills development, reward and recognition).
- Successful delivery of outputs/metrics such as Customer Satisfaction Ratings
- Risk and compliance
Qualification & Experience:
- Knowledge of the procedures and the interdependencies of the various functions performed in Branch (Voice and Physical).
- 5-7 Years’ Previous experience in the front line.
- NQF Level 5/A FAIS Accredited degree or equivalent in business commerce
- RE5 Advantageous
- Knowledge of retail and commercial products required for understanding the context of stated customer demands.
Job Details:
Company: Standard Bank
Vacancy Type: Full Time
Job Location: Johannesburg, Gauteng, SA
Application Deadline: N/A
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