Job Description: To lead customer relations management projects, customer operations assignments and financial reporting from conceptualization to implementation and play a pivotal role in enhancing and administering CRM systems, enforcing best practices, coordinating activities and improving productivity. Job Responsibilities: Provide support and assistance to the Senior Manager: Provincial and Local Consulting and and the GP Customer Operations Team. To apply customer relationship principles in order to engrave the constant implementation of the customer relationship management framework and business plans. Investigate and provide assistance in solving customer complex problems to ensure effective and efficient CRM service. Provide input to Customer Operations procedure, policies and standards. Coordinate variety of special projects as requested, including system or process improvements, new retention categories, and joint projects with Service Management. Developing customer relationship management feedback and complaint procedure. Provide detailed monthly Customer Operations data and analysis reports. Job Requirements: Customer service management; Government Information Management; Processes and procedure development and implementation; Understanding of Service Operations aligned to ITIL; Understanding of service/process performance evaluation, monitoring and reporting; Fair understanding and practice of Project Management; Fair understanding of ICT industry and IT Architecture and components. Knowledge of Sales administration; Knowledge and understanding of business processes; Knowledge of SITA business and SITA clients; Knowledge IT industry business; Understanding of SLA and contracts. Qualification & Experience: National Diploma in Commerce/Business Administration or equivalent. 3-5 years working experience within Customer Relations Management in a Corporate/Public Sector Organisation, including 2 years working experience in a customer-facing environment. Job Details: Company: SITA Vacancy Type: Full Time Job Location: Centurion, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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