Santam Careers – Insurance Consultant

Job Description:

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Job Responsibilities:

• Managing client expectation on expected turnaround times for submitted requests;
• Undertaking to adjust premiums in line with new asset values;
• Assisting in implementing solutions for improvement; and
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
• Adhering to underwriting criteria and regional requirements;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Dealing with general insurance and policy specific enquiries;
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;

Job Requirements:

• Conduct efficient administration
• Optimising work processes
• Excellent verbal and written communication skills
• Ensure adherence to quality, compliance and accreditation standards
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients

Qualification & Experience:

• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• 60 commercial lines FAIS credits
• Matric/ Grade 12

Job Details:

Company: Santam Insurance

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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