Netcare Vacancies in Pietermaritzburg – Technical Support Specialist

Website Netcare

Job Description:

This incumbent will also provide support for the following Systems including, but not limited to: Microsoft Office Products and Suites, Active Directory, Windows Print and File Services, Windows desktop operating systems (roles and features), basic networking support, SCCM, SAP GUI, PABX and Netcare approved applications, systems and software.

Job Responsibilities:

  • Maintain Server room Standards, Safety checks included.
  • Provide 1st line support per request from various departments and business units. Investigate and troubleshoot issues.
  • Ensure the organisational unit within Active Directory is maintained, updated and accurate.
  • Ensure the Active Directory standards are adhered to at all time with regards to naming conventions, account policies and rights.
  • Manage onsite printing services, including creation of new user printing accounts and costing levels, releasing of pin codes to new users and the setup of FTP and Scan to Mail accounts on MFU devices.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, system resources, networks and key functions and processes.
  • Ensure all computers are joined to Active Directory as per Netcare standards.
  • Create, change, and delete user accounts and groups as per requests via Active Directory and SAP.
  • Repair and recover from hardware or system failures. Coordinate and communicate with Line Management.

Job Requirements:

  • SAP GUI essentials.
  • SCCM basic concepts.
  • Mobile device operating system proficiency.
  • Microsoft Windows Operating systems.
  • Networking and PABX basics and concepts.
  • Microsoft Active Directory concepts and essentials.
  • Highly developed PC literacy skills.
  • Windows Server File and Print Services.
  • Microsoft Exchange essentials.

Qualification & Experience:

  • Minimum 2 – 5 years in IT user support role.
  • Relevant IT qualification
  • Grade 12 or related NQF level qualification

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Pietermaritzburg, KwaZulu-Natal, SA

Application Deadline: N/A

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