Netcare Careers – Customer Care Consultant

Website Netcare

Job Description:

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Job Responsibilities:

  • Attend to patients / customers / visitors both telephonically and in person in a professional manner
  • Handling of basic enquiries and taking messages for staff
  • Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
  • Refer patients to nursing station immediately
  • Assist in transporting the patient to the nursing station if necessary
  • Telephone Etiquette
  • Screening telephone calls or transferring them to other members of staff
  • Ensure that the patient is handed over to a nurse or practitioner
  • Assist patients to accurately complete appropriate forms and documents for the required information
  • Handling of emergencies
  • General tasks
  • Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
  • Patient Admissions
  • Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs

Job Requirements:

  • Thorough knowledge of general / primary care nursing theory and practice
  • SAP experience
  • Computer literacy
  • Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
  • ME + experience

Qualification & Experience:

  • Knowledge of Medical Schemes advantageous
  • Previous experience in hospital/clinic environment would be desirable
  • Higher certificate in Business Management
  • Grade 12 or equivalent NQF 4 certificate

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Rustenburg, North West, SA

Application Deadline: N/A

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