Netcare Careers – Customer Care Consultant

Job Description:

The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.

Job Responsibilities:

• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Handling of basic enquiries and taking messages for staff
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
• Refer patients to nursing station immediately
• Assist in transporting the patient to the nursing station if necessary
• Telephone Etiquette
• Screening telephone calls or transferring them to other members of staff
• Ensure that the patient is handed over to a nurse or practitioner
• Assist patients to accurately complete appropriate forms and documents for the required information
• Handling of emergencies
• General tasks
• Responsible for the preparation of the reception area for each working day and have all front desk activities fully operational at the start of business hours
• Patient Admissions
• Capture and record patient medical and personal information on the system in timeously, focusing on patient and visitors’ needs

Job Requirements:

• Thorough knowledge of general / primary care nursing theory and practice
• SAP experience
• Computer literacy
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
• ME + experience

Qualification & Experience:

• Knowledge of Medical Schemes advantageous
• Previous experience in hospital/clinic environment would be desirable
• Higher certificate in Business Management
• Grade 12 or equivalent NQF 4 certificate

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Rustenburg, North West, SA

Application Deadline: N/A

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