Nedbank Jobs – Team Leader

Job Description:

Job Responsibilities:

• Drive efficiency of team delivery by planning and executing of team’s strategies and reviewing daily reports.
• Adapt to changes in Legislation by educating staff and conducting compliance assessments.
• Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
• Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
• Meet monthly individual and team performance targets by setting expectations and accountabilities.
• Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
• Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
• Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
• Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
• Build and maintain effective working relationships by conducting staff engagement sessions.
• Create customer service culture by resolving queries effectively within turnaround times.

Job Requirements:

• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Financial Accounting Principles
• Management information and reporting principles, tools and mechanisms
• Governance, Risk and Controls

Qualification & Experience:

• Call Centre Management Certificate.
• Matric / Grade 12 / National Senior Certificate
• 3 – 5 years experience in collections / financial services environment and at least 1 – 2 years at a supervisory level.

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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