Nedbank Jobs for Matriculants – Service Specialist

Job Description:

Job Responsibilities:

• Manage Document Management Portal and Branch Admin Centre escalations.
• Action ARIBA system requests.
• Clear outstanding eclipse tasks daily.
• Exceed client expectations by offering the right service and the right solution.
• Ensure the uptime standards of all digital devices are maintained.
• Meet service excellence goals , ensure teamwork and personal development goals are met.
• Providing expert client service, first time right.
• Complete Enterprise Group Compliance training regularly.
• Update client information digitally.
• Use digital and technical expertise to resolve client problems.
• Achieve digital adoption goals with all clients interacted with.
• Ensure service excellence in all client engagements by acting in the client’s best interest; keeping the client informed and by acting with honesty and integrity.
• Contribute with team members to achieve best rated ranking in client satisfaction service.

Job Requirements:

• Electronic banking systems
• Information Security policies and procedures
• Interbank operations
• Governance, Risk and Controls
• Problem solving skills

Qualification & Experience:

• NQF Level
• Matric / Grade 12 / National Senior Certificate
• 1-2 years
• Retail/Banking Client Service, Cash, Banking Systems, 1st Line Problem Resolution experience.

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Kuilsriver, Western Cape, SA

Application Deadline: N/A

Apply Here

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