Nedbank Call Centre Jobs – Collections Consultant

Job Description:

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank

Job Responsibilities:

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Improve workflow and time management efficiencies by proactive planning and implementing credit control process
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Ensure client account status are correct by checking the account history details on the system.
• Prioritise customer accounts by grading all accounts into risk categories and age analysis.
• Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
• Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
• Minimise potential loss to the bank by implementing the collection process and strategy.
• Contribute to team dynamics by sharing knowledge and ideas.
• Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
• Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
• Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.

Job Requirements:

• Administrative procedures and systems
• Relevant software and systems knowledge
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant Nedbank Human Resources policies and practices
• Product Knowledge
• Negotiation skills

Qualification & Experience:

• Matric / Grade 12 / National Senior Certificate
• 2 years experience in credit collections
• Certificate: Credit Management

Job Details:

Company: Nedbank

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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