Job Description: To assist the Channel Enablement Management team in Centurion as a Service Audit Team Leader. The range of products you will work on includes our Investo and Traditional products Job Responsibilities: Track and report on the progress of identified gaps and improvement initiatives. Advising on training requirements where gaps are identified Managing own performance and development. Ensure that feedback is given to the various business units and that identified gaps and recommendations are clearly communicated. Ensure the quality and comprehensiveness of reports generated by the team. Engage with stakeholders to agree on Service Audit requirements Review Service Audits for impartiality, consistency, and quality. Manage the Service Audit team through effective capacity management, training, and development. Managing team performance and development Ensure improved client experience over time through effective Service Audit management and initiating appropriate feedback loop Ensure that stakeholder feedback on the identified gaps and recommendations is obtained and recorded. Prioritising and planning of all Service Audit requests. Establish and manage the Momentum Retail life Service Audit framework. Job Requirements: Client-centric and focus on proving customer service Achievement orientation Excellent analytical and communication skills Results and solution focused Qualification & Experience: A relevant degree or diploma will be an advantage. Proficiency in insurance products, contracts and knowledge of the relevant industry legislation and relevant industry agreements are essential. At least 5-year relevant experience in the Life Insurance and Financial Services sector, specifically in a client service environment. Sound numerical skills and computer literacy is essential especially in the use of MS Excel and MS Word. Previous experience in the Service Audit function is required Matric/Grade 12 or NQF 4 equivalent. Detailed product knowledge of Momentum’s Investo and Traditional products is required. Job Details: Company: Momentum Vacancy Type: Full Time Job Location: Centurion, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
Vacancieshut