Jobs at Netcare – Team Leader

Job Description:

The Incumbent is further responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.

Job Responsibilities:

• Ensure a professional environment at all times
• Determine the availability of practitioners and clinic staff and inform reception staff
• Attend to all On-Line-Appointment requests
• Conduct daily testing of extensions and faults to be recorded and reported to the responsible HOD
• Ensure that the practitioner availability board is correctly maintained and is visible to the patients
• Ensure night service is switched off prior to clinic opening
• Ensure compliance with companies customer care values
• Maintain the practitioner’s duty roster on the On-Line-Appointment website
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
• Ensure effective Communication (telephonic, emails etc.)
• Ensure effective and formal communication
• Ensure that the patient is handed over to a nurse or practitioner
• Ensure availability of practitioners is correctly indicated on ME+ system
• Ensure a customer friendly environment

Job Requirements:

• SAP experience
• Knowledge of medical aids
• 2 years’ experience in frontline reception in a clinic/hospital environment
• ME + experience
• Computer literacy

Qualification & Experience:

• Grade 12 or equivalent NQF 4 certificate
• Higher certificate in Business Management NQF level 5 ( Essential)

Job Details:

Company: Netcare

Vacancy Type:  Full Time

Job Location: Pretoria, Gauteng, SA

Application Deadline: N/A

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