Vacancieshut
Website WNS
Job Description:
We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.
Job Responsibilities:
- To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.
- To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
- To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.
- To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.
Job Requirements:
- Stakeholder Management
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- HR Process Knowledge
- Communication and written skills
- Strategic Thinking
- Report writing
- Time Management
- Conflict Management
- Analytical Thinking
- Problem solving
Qualification & Experience:
- Experience in the BPO/contact center environment will be beneficial
- Grade 12/Matric
- A proven track record of delivering against client, customer and business outcomes
- More than 2 years’ experience working in a management role
- Tertiary qualification in management will be beneficial
- 2 years’ experience working within an insurance environment
Job Details:
Company: WNS
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
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