Job Description: To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Deliver individual results through personal effort & skill. Build and maintain strong relationships with our internal and external stakeholders Job Responsibilities: Manage existing clients and grow portfolio through making contact and generating leads Manage the growth of active customer Account Base to increase client base Maximise Business Portfolio cross sell opportunities and strengthen client relationships Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets. Contact prospective clients and sell appropriate banking products in order to achieve sales targets Achieve net profit growth for business Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions Comply with governance in terms of legislative and audit requirements Qualification & Experience: Experience : 2 -year Customer Care/ Call Centre environment experience Minimum Qualification : Grade12 or relevant tertiary qualification Person must not be an unrehabilitated insolvent Experience of dealing with high level customer queries in a Customer Care environment Job Details: Company: FirstRand Vacancy Type: Full Time Job Location: Bloemfontein, Free State, SA Application Deadline: N/A Apply Here Vacancieshut.com
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