Vacancieshut
Website FirstRand
Job Description:
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Job Responsibilities:
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing role specific training as per eCareers.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
Qualification & Experience:
- Minimum Qualification : NQF 4 Qualification
- Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
- FAIS – Yes
- Person must not be an unrehabilitated insolvent
- Regulatory Exam qualification
- Experience : 1-2 years related experience
Job Details:
Company: FirstRand
Vacancy Type: Full Time
Job Location: Mahikeng, North West, SA
Application Deadline: N/A
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