Job Description: Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Ensure activities support cost containment and reduction. Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs. Leads identified converted into successful sales. Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs. Resolve all customer queries efficiently, and within agreed timelines. Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels. Conduct themselves in an ethical manner at all times. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Qualification & Experience: Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board An appropriate recognised business Diploma or Higher Certificate at NQF level 6 Minimum Qualification : NQF 4 Qualification Person must not be an unrehabilitated insolvent FAIS – Yes Experience : 1-2 years related experience Regulatory Exam qualification Job Details: Company: FirstRand Vacancy Type: Full Time Job Location: Boksburg, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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