Job Description: To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience. Demonstratesbehaviour in support of the organizational values Takesaccountability for own performance, personal and career development Improveknowledge and competencies by completing training specific for role as pereCareers Ensureactivities support cost containment and reduction Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels Identifyand sell/cross sell products aligned to customer needs Maximizechannel optimisation opportunities identified aligned to customer needs Conductthemselves in an ethical manner at all times Adhereto the TCF (Treating Customer fairly) principles in all that you do Connectwith our customers by living up to our brand promise of how can we help you? atall times. Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs. Job Requirements: In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check. Qualification & Experience: Minimum Qualification : NQF 4 Qualification Preferred Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification Years of Experience : 1-2 years related experience Person must not be an unrehabilitated insolvent Job Details: Company: FNB South Africa Vacancy Type: Full Time Job Location: Polokwane, Limpopo, South Africa Application Deadline: N/A Apply Here Vacancieshut.com
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