Vacancieshut
Website Department of Higher Education and Training - DHET
Job Responsibilities:
To provide Local Area Network and Desktop support services: Creating a user account on desktop and laptop (mailbox and windows). Unlocking of password using AdminPack. Setting up desktops, printers, and data projectors. Configuring mainframe applications. Provide support for data migration during computer setup. Provide telephonic support. Troubleshooting of all issues reported. Gather and analyse users’ issues in ICT and provide solutions. Provide support for identified Level 8 and/ Level 910 issues where configuration solutions have already been documented on the ITIL. IT helpdesk services: Provide first level contact and convey resolutions to customer issues as requested by level 8/9. Perform any other related function as requested by Supervisor
Job Requirements:
An appropriate bachelor’s degree/national diploma (NQF Level 6) in Information Technology or equivalent qualification. A minimum of one (1) to two 2) years’ work experience in the Information Technology field as an IT Technician. The industry recognised certifications such as MCSE/ MCITP, A+, N+ Security +, ITIL as well as other IT governance frameworks will be an added advantage. Good communication, problem-solving, ICT infrastructure support and Customer relationship skills. Network Administration, IT Service Management. Sound knowledge of COBIT 5 Foundation, ITIL and other IT Governance frameworks. Installation and support of transversal systems (BAS, PERSAL and LOGIS). Willingness to travel and a valid driver’s licence.
Job Details:
Company: Department of Higher Education and Training – DHET
Vacancy Type: Full Time
Job Location: Cape Town, Western Cape, SA
Application Deadline: N/A
Vacancieshut.com