Vacancieshut
Website DHL
Job Responsibilities:
- Continual feedback and communication with customer.
- Handle customer complaints.
- Monthly KPI reporting.
- Assist in handling daily communication and correspondence to external customers.
- Develop and maintain customer relationships with existing customers.
- Manage the clients requirements outlined on client SOP and DHL GF Standard Work Manuals.
- Ensuring effective follow through of DHL invoices for payment by customer.
- Assist customer with inventory planning.
- Monitoring and following up on shipments until delivery.
- Attending to client queries as required.
- Assist in the development and growth of the client.
- Provide front line contact with customer.
Job Requirements:
- Able to work timeously with high accuracy
- Good administration skills
- Planning and organizing skills
- Ability to identify and meet customer needs in a timely, pleasant and friendly manner
- Customer focused
- Email Etiquette
- Commercial attitude
- Strong Communication skills (both written and verbal)
- Interpersonal Skills
- Business Process skills
Qualification & Experience:
- Basic Financial Acumen (Revenue, Cost, Gross Profit, etc)
- Must have a Matric
- Results driven, KPI focused and attention to detail
- 5 years’ experience directly related to the duties and responsibilities specified
- Computer and Microsoft Office Literate
Job Details:
Company: DHL
Vacancy Type: Full Time
Job Location: Johannesburg, Gauteng, SA
Application Deadline: N/A
Vacancieshut.com