Data Capturing Jobs in Government – Quality Assurance Officer

Job Description:

The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Job Responsibilities:

• Provide feedback on adhoc non-sales feedback requests
• Complete all administrative duties including
• Develop and recommend and monitor corrective and preventive actions
• Distribute QA report at the end of each shift to the National Sales Manager
• Evaluate adequacy of quality assurance standards
• Devise sampling procedures and directions for recording and reporting quality data
• Distribute MTD and YTD QA reporting to the National Sales Manager
• Analyse data to identify areas of improvement in the quality system
• Prepare reports to communicate outcomes of quality activities
• Interpret and implement quality assurance standards
• Collect and compile statistical quality data
• Investigate customer complaints and non-conformance issues

Qualification & Experience:

• Grade 12
• Previous experience working in administration/QA
• Excel proficiency
• Data capturing and administration

Job Details:

Company: Kontak Recruitment

Vacancy Type:  Full Time

Job Location: Durban, KwaZulu-Natal, SA

Application Deadline: N/A

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