Curro Vacancies Class Assistant – IT Technician

Job Description:

Curro Roodeplaat has a position available for an IT Technician

Job Responsibilities:

• Call closure in OLA time frames
• Call resolution Times
• Overall Uptime on key business areas
• Problem management
• Change management
• Customer and business satisfaction
• Service request management
• Incident management

Job Requirements:

• End Point Device management: Laptops, Terminal, 2in1, Desktops
• Understanding of systems architecture necessary to design and implement Workstation Services and systems solutions for customers.
• Ability to deal with technical and high pressure incidents and problems
• Good analytical and problem solving skills
• Know the hardware components and functions and how these differentiate the systems platform.
• Log hardware calls with third parties and arrange shipping where necessary.
• Have an understanding of the capabilities and benefits associated with different software and operating systems.
• Ability to spot trends of problems
• Liaise with suppliers to install equipment
• Good interpersonal and customer care skills

Qualification & Experience:

• ITIL Foundation – (advantageous).
• N+ or equivalent.
• Matric/Grade 12
• A+ or equivalent.

Job Details:

Company: Curro

Vacancy Type:  Full Time

Job Location: Roodeplaat, Gauteng, SA

Application Deadline: N/A

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