Careers at FNB – CX Design Specialist

Job Description:

Job Responsibilities:

• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Manages risks in own area of responsibility
• Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience
• Control expenditure and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Compile reports that track progress and guide business to make informed decisions
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Participate in planned activities that are appropriate for own development
• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards

Qualification & Experience:

• Knowledge of project management methodologies and principles
• Minimum Qualification – Relevant Degree in Marketing / Customer Experience (CX) or Industrial Engineering
• Experience – 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Knowledge of customer experience management approaches and methodologies used in
• Additional Knowledge – Knowledge on the customer journey lifecycle within a Banking environment
• Sound working knowledge of required business-related systems

Job Details:

Company: FirstRand

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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