Amazon Hiring – Engagement Manager

Job Description:

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third parties to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution

Job Responsibilities:

• Defining and implementing simple and agile processes to enable consistent high-quality delivery with excellent customer experience, and performing regular quality reviews with our customers
• Accelerate internal and external stakeholder alignment, team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle and create new opportunities
• Teach customers, partners and internal teams on our agile delivery framework and continue to develop and iterate on the current methodology to accelerate both innovation and migration scenarios with customers
• Owns the customer satisfaction results, feedback, corrective actions and distributes learnings in a way that continually increased customer satisfaction
• Drive a consistent project/engagement experience for our customers through our Engagement Manager community
• Create and deliver executive-level and detailed status reports that properly communicates a project’s progress and financials tailored to the audience.
• Deliver and manage multi-stream technical engagements with partners and customers.
• Lead teams of AWS delivery consultants who will be responsible for the successful delivery of projects with our most strategic customers across Europe
• Guardianship of project delivery quality (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers
• Work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement life cycle
• Responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope, budget and governance of each individual project.

Job Requirements:

• Ability to demonstrate successful Agile delivery of public cloud initiatives to establish public cloud foundations, proof-of-concepts, application migrations from on-premise to public cloud, data analytics or machine learning at enterprise customers.
• Experience of entrepreneurial activity; building or working in early stage start-ups and generating new business ideas
• Experience or managing projects across different geographies
• AWS certifications: Cloud Practitioner and Solutions Architect, SysOps Administrator, Developer Associate exams

Qualification & Experience:

• Exceptional communications skills, demonstrating the ability to use different channels and tools with technical and non-technical audiences
• Bachelor’s Degree or equivalent experience
• Exceptional organizational and stakeholder management skills
• Experience in managing complex IT transformation projects in the public sector.
• More than 5 years of experience of leading projects in Professional Services

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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