Friday , September 22 2023

Altron Jobs – Application Support Team Lead

Website Altron

Job Responsibilities:

  • Manage the daily, weekly monthly support team tasks and deliverables
  • Proactively manage the support team investigations until the incidents are resolved
  • Perform investigations on support processes to continuously improve and/or simplify the operational support effort
  • Manage the escalation and follow-up with external teams to ensure that deliverables are completed within customer SLAs
  • Take overall ownership of incidents to ensure that team members meet customer SLA’s for deliverables and application performance
  • Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
  • Provide senior level monitoring/support/investigation/fault administration for Altron Systems Integration business applications
  • Provide assistance and regular feedback to the customer for escalated application issues
  • Provide mentoring and assistance to the support team for application and business issues

Job Requirements:

  • Ability to interact with management, development and support teams
  • Ability to adjust to the needs of a flexible working environment
  • Understand and develop individuals and the support team competency
  • Previous exposure to Telco application support
  • Comfortable with working in the customer domain
  • Quick learner (short initial ramp up period)
  • Self-motivated, proactive, takes ownership of problems

Qualification & Experience:

  • Minimum 2 years team leader or senior application support experience
  • Working in a DevOps environment
  • 3 Year tertiary qualification or a relevant IT qualification
  • ITIL Certification

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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