Altron Jobs – Application Support Team Lead

Job Responsibilities:

• Manage the daily, weekly monthly support team tasks and deliverables
• Proactively manage the support team investigations until the incidents are resolved
• Perform investigations on support processes to continuously improve and/or simplify the operational support effort
• Manage the escalation and follow-up with external teams to ensure that deliverables are completed within customer SLAs
• Take overall ownership of incidents to ensure that team members meet customer SLA’s for deliverables and application performance
• Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
• Provide senior level monitoring/support/investigation/fault administration for Altron Systems Integration business applications
• Provide assistance and regular feedback to the customer for escalated application issues
• Provide mentoring and assistance to the support team for application and business issues

Job Requirements:

• Ability to interact with management, development and support teams
• Ability to adjust to the needs of a flexible working environment
• Understand and develop individuals and the support team competency
• Previous exposure to Telco application support
• Comfortable with working in the customer domain
• Quick learner (short initial ramp up period)
• Self-motivated, proactive, takes ownership of problems

Qualification & Experience:

• Minimum 2 years team leader or senior application support experience
• Working in a DevOps environment
• 3 Year tertiary qualification or a relevant IT qualification
• ITIL Certification

Job Details:

Company: Altron

Vacancy Type:  Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

Apply Here

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