Job Responsibilities: Drive compliance as per Telkom policies (10%) - Ensure absolute integrity - Apply and abide by governance policies and policies Manages people performance and development (10%) - Develop staff/ customers - Provide complex technical support- Transfer technical skills Drive Operational efficiencies (40%) Responsible for the integration and execution of business drivers and key business objectives (20%) - Compile policies and procedures, guidelines and specifications applicable to Networks and Services - Conduct special investigations - Develop technical operational plans - Customize/ operationalize solution/ service - Maintain systems Ensure service or network availability and performance - Manage projects - Improve network/ service and platform performance - Research Technology, Solutions and Services - Upgrade network services and platforms Manages the development of budgets, expenditure and performance reporting (10%) - Generate statistics - Provide reports - Supplier contract management - Service level agreement management Liaise with role players Manages internal & external customer relationships (10%) - Coordinate vendor/ contractor service - Maintain support contracts - Provide high level support Job Requirements: Planning; Problem Solving Report Writing Techniques; Telephone Etiquette; Technical Equipment Handling; System Thinking Decision Making Technologies; Operations Management; Relevant Technology, Troubleshooting Techniques; Service Environment Technical Infrastructure; Analytical; Coaching; Computer Applications; Communication; Decision Making; Facilitating Techniques; Interpersonal; Organizing Techniques; Business Plan; Implement, Configure & Support Internetwork on relevant Technologies; Information & Communications Technology (ICT) Fundamentals; Internetworking Architectures, Protocols & Topologies Network Environment; Network & Service Management; Network, Product & Services Telkom Policies & Procedures; Telecommunication Network Qualification & Experience: Relevant vendor certification Year Electrical Engineering degree/ diploma (at least at NQF level 6) and/ or relevant vendor certification 5 years relevant Technical experience Job Details: Company: Telkom Vacancy Type: Full Time Job Location: Centurion, Gauteng, SA Application Deadline: N/A Apply Here Vacancieshut.com
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