Job Description: To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Job Responsibilities: Maximize channel optimisation opportunities identified aligned to customer needs Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels Identify and sell/cross sell products aligned to customer needs Adhere to the TCF (Treating Customer fairly) principles in all that you do Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs Ensure activities support cost containment and reduction Conduct themselves in an ethical manner at all times Qualification & Experience: Minimum Requirement: NQF 4 Qualification Person must not be an unrehabilitated insolvent Preferred (Ideal) Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board An appropriate recognised business Diploma or Higher Certificate at, NQF level 6 Regulatory Exam qualification 1- 2 years related experience FAIS – Yes Job Details: Company: FirstRand Vacancy Type: Full Time Job Location: Heilbron, Free State, SA Application Deadline: N/A Apply Here Vacancieshut.com
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