Job Responsibilities: Demonstrates knowledge and use of departmental resources, policies and procedures. Meets or exceeds quality and productivity goals assigned by management Proactively communicates system and process issues, and customer feedback trends to management Exceeds customer expectations by going above and beyond all other duties as assigned Maintains a positive and professional demeanor and portrays the company in a positive light Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels Uses customer service tools in order to provide an accurate response and an exceptional customer experience Moderate all customer reviews and respond to email queries Follows company policies and processes in order to process customer requests appropriately Moderate all customer reviews and respond to email queries in Spanish and English Demonstrates clear and polite written and oral communication Job Requirements: Matric or equivalent South African Citizen / Permanent Resident / Holder of legal right to work in South Africa Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours) 1+ year of relevant customer service experience Must be fluent in Spanish (Speak, Read and write). A basic understanding of English will be required. Proficiency in Microsoft Outlook and MS Office applications Internet navigation and troubleshooting Skills Excellent communication skills (spoken and written) Qualification & Experience: Experience working in a customer service or call center preferred Ability to multi-task with phone and computer skills Some college degree preferred Demonstrated ability to work as an effective team member Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality 1+ year of relevant phone or email customer service experience Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Cape Town, Western Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
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