Job Responsibilities: Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service Demonstrates clear and polite written and oral communication Proactively communicates system and process issues, and customer feedback trends to management Uses customer service tools in order to provide an accurate response and an exceptional customer experience Meets or exceeds quality and productivity goals assigned by management Demonstrates knowledge and use of departmental resources, policies and procedures. Moderate all customer reviews and respond to email queries Follows company policies and processes in order to process customer requests appropriately Maintains a positive and professional demeanor and portrays the company in a positive light Job Requirements: Experience working in a customer service or call center preferred Demonstrated ability to work as an effective team member Ability to multi-task with phone and computer skills Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality 1+ year of relevant phone or email customer service experience Qualification & Experience: Must be fluent in Portugeus and English (Speak, Read and Write) Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours) Proficiency in Microsoft Outlook and MS Office applications South African Citizen / Permanent Resident / Holder of legal right to work in South Africa Excellent communication skills (spoken and written) 1+ year of relevant customer service experience Internet navigation and troubleshooting Skills Completed NQF Level 4 Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Cape Town, Western Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
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