Job Description: The Support and Maintenance Team Leader reports into the Development Manager and management of incident resolution, service level management, escalations and fix deployments are all part of the accountability of the Development Manager. Emergency fixes, incident escalations and root cause analyses are managed by the Development Manager. Job Responsibilities: Provide training, mentorship and leadership to direct and inspire a high-performance team Accountable for daily health monitoring of the environment Involved in management of the project deployments Management of the Support and Maintenance Team leader. The Development Manager takes accountability of the operational efficiency of this area with regards to Service Level Management of incidents and change requests, escalations, root cause analyses, and emergency and planned deployments Collaborating through a healthy relationship with the Group Infrastructure teams, Business Demand managers, Scrum Masters, other IT Development Managers Manage performance and development of all direct reports Contribute to the planning of project execution to support concurrency balanced with business demand and prioritization. Assist with the growth on performance, capacity and capability within the team through effective knowledge transfer Work with Project Managers and Team Leaders for scheduling and allocation of development resources to projects and support teams Ensure stable and performant production environment Job Requirements: Analytical and systems thinker Knowledge of DevSecOps, AWS, Azure is advantageous Ability to think holistically as well as at a detailed level Building networks and good relationships Agile delivery methods, including Scrum at Scale Human Capital Development Leadership Excellent decision making & organising skills Understanding Technology Architecture trends & best practice thinking Qualification & Experience: Experienced in dealing with external suppliers and offshore business partners will be advantageous Experience managing technical staff Relevant B Degree or equivalent workplace experience 5 to 10 years at application development experience, certification in Microsoft products or specifically Dynamics 365 is advantageous Job Details: Company: Sanlam Vacancy Type: Full Time Job Location: Bellville, Western Cape, SA Application Deadline: N/A Apply Here Vacancieshut.com
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